Covid-19 / Corona Virus updates

Paul's update #2

Hi all, me again (Paul).
So with us all locked at home, we are all using the internet pretty heavily.
And why not, we've got to do something with our time.

So as of midnight tonight (March 27th, 2020) and until the end of June 2020 we will zero rate all traffic that happens between midnight and 9am.

What does this mean?
Well, if you're on an unlimited plan, it means nothing to you.
If you are on one of our data capped plans, it means that anything that happens on your internet connection between midnight and 9am will not get charged.
Free off-peak data.

I can hear some of you asking "Why can't you offer me unlimited data during the daytime?"
Well, there are a few reasons.
We want that data and network connectivity available to our essential work force in NZ (Super market workers, transport, emergency services etc).
We also know that everyone wants the internet during the day. We all want to keep in touch with our loved ones, so we at Wanna are going try to make sure everyone gets enough, we want to share it around.

But maybe you want to download Doom Eternal (I have !), then fire up your Steam over night!

As I mentioned in a previous email, we're operating as normal.
But we are busy, we'll do our best .. and we'll do it with kindness and compassion.

Yours sincerely,
Paul Willard
General Manager

Covid-19 Paul's update

With the continued spread of COVID-19 throughout New Zealand I felt it was important to provide regular updates.

We are continuing service, as we are an essential service.
We are already employing some extreme precautions, these might be things like passing a router through your window, or doing very temporary installs.
Please do your best to comply with social distancing, and extreme hygiene.

DO NOT press your reset button, or attempt to fix faults yourself.
We're going to move as much as we can to remote help, rather than visiting you.
If you reset your router, we may not be able to visit you, which means you will be disconnected completely from the internet.
So please just email us.

A small note on contacting us. The phone networks are really busy, best you email us.

The internet over the last two days has experienced unprecedented demand, as has the cellular networks. We can only ask that you consider how you use your internet. If you've got kids at home doing homework, and someone working from home, probably don't turn on netflix at the same time.

I also need to take the opportunity to inform you that Wanna Internet is helping the Ministry of Health with their connectivity for Covid-19 testing stations around the Waikato.
As you can imagine, this is fairly urgent, and will take priority.

I'm really sorry that we might not get to your request as quickly as we normally do.

All our office staff (me included) are working from home, so we have the same problems you do with phone connections and the internet being busy.

Also, be kind :)
Jason, Sam and Jackson are out in the world, doing their best .... say hello, give a kind word, be understanding.

Yours sincerely,
Paul Willard

Covid-19 Initial public release

With the continued spread of COVID-19 throughout New Zealand I felt it was important to provide an update on our business operations and our commitment to supporting you through these uncertain times.

Starting this week, Wanna offices have been restricted and all but field staff are working from home. Field staff who need to enter our office periodically are practicing social distancing as well as hygiene best practice.

Our Field staff have been equipped with sanitising products, gloves and masks to help us stop the virus either being transmitted to our staff, or our staff transmitting to you.
Our staff have protocols in place when handling equipment they may touch in your home and businesses, as we want everyone to be healthy and safe.

To that effect we have introduced some further questions which you will be asked if we have to visit you. We kindly ask you answer honestly so we are better prepared to visit you.
In some cases we may have to reschedule a visit to you due to the risk of infection to our staff, and we hope you understand and work with us, if that is the case.

Our partners such as Chorus and Ultrafast Fibre have also implemented their protocols, and we may see a delay to some customers in new connections and faults repair.

Wanna will remain open for business as usual, and we have been busy making sure our business continuity plans are in place and working.

I thank you for your continued support and especially your understanding during these unprecedented times.

Yours sincerely,

Jason Brand