Status updates

Te Pahu Performance Issue

We are aware of performance issues affecting some of our customers in the Te Pahu area, we have traced the issue to a physical issue at our tower, we think caused by the wild weather, unfortunately due to high winds and risk of lightning we cannot make repairs tonight as it is not safe for our staff, our technicians will be attending site early tomorrow morning and we hope to have full service restored as soon as possible. - Sorry for any inconvenience that this has caused. We will update this as soon as everything is fixed. If you continue having any problems with your service, please get in touch with us here at Wanna by either calling 0800 100 714, emailing support@wanna.net.nz or using the contact us option above.


Websites Issue

We are aware of some customers struggling to reach a small number of websites - ASB and IRD - We will update this status if there is any other trouble. If you have any problems with your service, please get in touch with us here at Wanna by either calling 0800 100 714, emailing support@wanna.net.nz or using the contact us option above.


Gordonton Road Area Issue

There is a known fault in the Gordonton Rd area. The ETR at this time is 7pm 13/09/2019. We will update this status if there are further delays. If you have any problems with your service after this time, please get in touch with us here at Wanna by either calling 0800 100 714, emailing support@wanna.net.nz or using the contact us option above.