Status updates

Auckland Area and RBI customers - Unplanned Outage Fibre and Rural Broadband Customers

We have experienced an unplanned network outage in Auckland in the early hours of this morning. This has affected all fibre customers in the area along with our Rural broadband customers. This was resolved approximately 1.10pm. All connections should now be active again. If you are still experiencing issues with your connection please turn your router off at the wall and then on again. Please call us on 0800100714 if you still have any issues after that.‚Äč


UFF, and Chorus Hamilton and Auckland planned outage

We have an emergency outage happening over night tonight that will affect all fibre customers connected in Hamilton, and Auckland. This work will begin about 12:30 14/08/2019. We expect the outage to last between 20 and 45 minutes. This work is to resolve connectivity issues we currently have with some government departments, and some banks. Apologies for the inconvenience


Sudden and unexpected power outage - 07/08

We have just experienced an unplanned power outage in the early hours of this morning. Apologies for the inconvenience. All connections are now active again. If you are still experiencing issues with your connection please turn your router off at the wall and then on again. Please call us on 0800100714 if you still have any issues after that.