Status updates

Sudden and unexpected power outage (01/08)

We have just experienced an unplanned power outage through the Hamilton city area. Power was out for only 10 seconds. All services are on an Uninterrupted Power Supply (UPS), however, the main circuit breaker on the master UPS was tripped during routine maintenance work. Apologies for the inconvenience


Sudden and unexpected power outage

We have just experienced an unplanned power outage through the Hamilton city area. Power was out for only 10 seconds. All services are on an Uninterrupted Power Supply (UPS), however, we suspect the UPS did not register the power outage, and therefore did not switch to batteries. The result is all customers experienced a brief internet outage while everything restarted. Approximate downtime was 4-6 minutes. Apologies for the inconvenience; we will rectify our exposure with new UPSs immediately. Everything has returned to normal operations now.


Fibre Outage in Knighton Road - Hamilton Area

We are currently experiencing a fibre outage in the Knighton Road, Hamilton area. We are working with UFF to get a resolution as soon as possible.