Unplanned Outage - 25 July 2021

Return to main status page

Unplanned Outage - 25 July 2021

There has been an intermittent issue across our network from 3pm today. We are looking into the issue at the moment and are aiming to restore services as quickly as possible. We appreciate your understanding and sincerely apologize for any inconvenience caused.

Re: Unplanned Outage - 25 July 2021

We have found the fault to be with the fibre backhaul out of our fibre nodes and are working with the carriers to resolve this issue affecting fixed wireless customers in the Raglan to Kawhia area.

Posted on: Sun, 25 Jul 2021 20:34:31 +1200

Re: Unplanned Outage - 25 July 2021

The fault within the fibre backhaul has been resolved. If you are still experiencing issues please unplug your router and dish for 30 seconds, then plug them back in. If the issue persists give us a call on 0800 100 714.

Posted on: Mon, 26 Jul 2021 11:09:13 +1200